1. Do Your Research - Look at the company website, it's one of the best sources of information. Research company history, size, structure, its products and its markets.
2. Communication - When you answer the phone, do so in an enthusiastic style, sound interested, alert, be assertive and avoid waffling and the overuse of jargon.
3. Your CV - Have your CV to hand and prepare mentally, or better still in writing to answer the inevitable 'Tell me about yourself' question. Also have a pen and paper ready to take any notes.
4. Avoid making any derogatory comments about your past employers and try not to answer questions with Yes or No.
5. Prepare A List of Questions - Ask about the role, training, opportunities for you within the company and future growth of the company.
6. Closing the interview - As soon as it seems appropriate during the conversation, test the water and see if a date can be arranged for a face to face interview.
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